Frequently Asked Questions

We answer some of the most frequently asked questions about video surveillance, security systems, and security monitoring.

Surveillance Systems

The differences and benefits between DVR and NVR video systems are:

  • DVR (Digital Video Recorder): Works with analog cameras and requires wired connections.
  • NVR (Network Video Recorder): Works with IP cameras, often uses Ethernet cables or Wi-Fi, and supports higher video quality.

Storage capacity varies, but most recorders typically support:

  • Hard drives: 500GB to 8TB or more, depending on the model.
  • Cloud storage: Based on subscription plans, typically offering 7–30 days of footage retention.

Not necessarily. Cloud-based systems store video online, eliminating the need for local recorders. However, a recorder is useful for local storage or if you prefer not to rely on cloud services.

Storage time varies greatly with the storage option of your recording system.

  • Storage time depends on the size of the hard drive, the number of cameras, resolution, and recording mode (e.g., continuous vs. motion-triggered).
  • With a 1TB hard drive, you can store:
    • 1080p footage from 4 cameras for ~10–15 days on continuous recording.
    • Longer durations with motion-activated recording.

Being able to see clearly is essential.

  • 720p (HD): Basic clarity for smaller areas.
  • 1080p (Full HD): Balanced clarity and storage efficiency.
  • 4K (Ultra HD): Ideal for detailed monitoring in larger or critical areas.

Yes, DVR and NVR systems can record locally without Internet. However, remote viewing, notifications, and cloud storage require Internet access.

A few of the important features are:

  • High-resolution cameras
  • Night vision or infrared capabilities
  • Motion detection and alerts
  • Wide-angle lenses or PTZ (Pan-Tilt-Zoom) functionality
  • Weatherproof design for outdoor cameras
  • Integration with smart home systems

The difference between continous and motion-triggered capture is:

  • Continuous recording: Captures video 24/7, ensuring no gaps in coverage. Uses more storage place and required longer review time.
  • Motion-triggered recording: Records only when motion is detected, saving storage space and simplifying review.

Depending on the system, yes. Most modern video recording systems offer remote access through smartphone apps or web portals, allowing you to view live feeds or recorded footage from anywhere.

It is likely you will be more secure if have your system professionally installed, however to enhance security:

  • Use strong, unique passwords for cameras and recorders.
  • Regularly update firmware and software.
  • Avoid using default settings.
  • Choose systems with encrypted connections.

Security Systems

There are three main types:

  • Wired systems: Require physical connections and are generally more reliable but harder to install.
  • Wireless systems: Easier to install, flexible, and compatible with smart home setups.
  • Hybrid systems: Combine wired and wireless features for added reliability and convenience.

A typical system includes:

  • Control panel or hub
  • Door/window sensors
  • Motion detectors
  • Security cameras
  • Alarm sirens
  • Optional extras like glass-break detectors or smoke alarms

The typical differences between monitored and unmonitored security systmes are:

  • Monitored systems: Connected to a professional service that contacts emergency responders if triggered.
  • Unmonitored systems: Rely on alarms or user notifications to deter intruders, with no third-party response.

DIY security systems are reliable for basic needs and easy to install. However, professionally installed systems may offer greater coverage, customization, and integration with monitoring services.

Cameras provide visual monitoring, help deter intruders, and offer evidence if an incident occurs. They are especially useful for high-traffic or vulnerable areas, including external areas.

Most modern security systems allow remote control via smartphone apps, enabling users to arm/disarm the system, monitor cameras, and receive alerts.

Understanding the options if your power goes out is important when having installing a security system.

  • Many systems have battery backups for power outages.
  • Systems with cellular connectivity can operate without internet.
  • Wired systems with no battery may not function during outages.

Yes, security systems reduce the risk of burglary, lower homeowner insurance rates, and provide peace of mind. The cost is often outweighed by the benefits.

The cost of security systems vary depending on the number of options you add, however basic packages typically can run:

  • DIY systems: $100 — $500 upfront.
  • Professionally installed systems: $1,000 — $2,500 upfront or on a subscription plan.
  • Monthly monitoring costs range from $10 — $60.

Yes, most systems can be tailored to meet specific needs, including integrating with smart home devices, adding environmental sensors, or expanding coverage for larger properties.

Monitoring Services

Monitoring services connect your security system to a central station or call center that responds to alarms. They notify you and, if necessary, dispatch emergency responders when an issue arises.

When a sensor (e.g., motion, door, or window) is triggered, the system sends a signal to the monitoring center. The center verifies the alarm and contacts the user or emergency services if needed.

The following types of services are available:

  • Professional monitoring: Operates 24/7 through a paid service.
  • Self-monitoring: Relies on alerts sent directly to your smartphone without third-party intervention.
  • Hybrid monitoring: Combines professional monitoring with user alerts.

The benefits of professional monitoring include:

  • 24/7 coverage, even when you’re unavailable.
  • Rapid response to emergencies like break-ins or fires.
  • Peace of mind knowing professionals are managing alerts.

The pricing ranges from company to company, but usually lands in the following ranges:

  • Basic plans: $10–$20/month.
  • Mid-tier plans with extra features (e.g., video storage): $20–$40/month.
  • Premium plans with full integration and advanced services: $40–$60+/month.

Yes, many providers now offer no-contract options with month-to-month plans, making it easier to cancel or switch providers.

Monitoring services transfer data through different mechanisms, below is a list with some pros and cons:

  • Cellular monitoring: Uses cellular networks, providing reliable service even during power outages.
  • Landline monitoring: Uses traditional phone lines but can be vulnerable to tampering.
  • Internet monitoring: Relies on Wi-Fi and may fail during power or internet outages.

Typically, yes, the monitoring services use a verification process to confirm whether an alarm is legitimate. They may call your phone or request a passcode before contacting emergency responders.

If you don’t respond, the monitoring center will follow a pre-set protocol, such as contacting emergency services or reaching out to your designated backup contacts.

Yes, many monitoring services offer:

  • Fire detection: Alerts for smoke and heat.
  • Carbon monoxide detection: Monitors harmful gas levels.
  • Environmental monitoring: Detects water leaks or temperature changes.
  • Medical alerts: Sends help for medical emergencies with wearable devices.

These are only a few of the questions we receive every day. It is always better to discuss your questions with trained experts. Our security technicians are a great resource to help you ensure your domain is safeguarded with unrivaled expertise. Curious to learn more? Seek counsel from one of our qualified experts today!